Dealing with noisy environments is a call center agent’s daily struggle. A good headset can be a lifesaver. It helps you focus and keeps your calls clear. I’ve tested many headsets over the years. Now, I’m sharing my top picks for call centers. These all have noise-canceling mics.
Product Overview / Quick Summary
- Jabra Evolve 2 65: Premium wireless headset with excellent noise cancellation and comfort.
- Plantronics Voyager Focus UC: Great for multi-device use, offering seamless switching between devices.
- Sennheiser Impact DW Pro 1: DECT wireless headset providing a long range and secure connection.
- Logitech Zone Vibe 100: Affordable and lightweight, perfect for long shifts.
- EPOS ADAPT 260: Versatile headset with good audio quality and a focus on portability.
Top 5 Best Call Center Headset With Noise Cancelling Microphone
1. Jabra Evolve2 65
The Jabra Evolve2 65 is a top-tier wireless headset. It provides amazing sound and comfort. It’s designed for all-day use in busy call centers.
Pros:
- ✅ Excellent noise cancellation for clear calls.
- ✅ Comfortable for extended wear.
- ✅ Long battery life.
Cons:
- ❌ Higher price point.
- ❌ Charging stand sold separately.
- ❌ Can get warm after several hours of use.
Verdict: Great for professionals needing top-notch audio and comfort. It’s worth the investment if your budget allows.
2. Plantronics Voyager Focus UC
The Plantronics Voyager Focus UC is known for its versatility. It allows seamless switching between your computer and mobile devices. Its smart sensors enhance the user experience.
Pros:
- ✅ Multi-device connectivity.
- ✅ Smart sensors pause audio when you remove the headset.
- ✅ Active noise canceling (ANC) for focused calls.
Cons:
- ❌ Earcups might be small for some users.
- ❌ Battery life is shorter than some competitors.
- ❌ Price is on the higher end.
Verdict: Ideal for those who juggle multiple devices. Its smart features add real convenience.
3. Sennheiser Impact DW Pro 1
The Sennheiser Impact DW Pro 1 is a DECT wireless headset. It offers a long wireless range and secure connection. It is built for desk phones and softphones.
Pros:
- ✅ Long wireless range with DECT technology.
- ✅ High-quality audio for clear communication.
- ✅ Three wearing styles (headband, ear hook, neckband).
Cons:
- ❌ Design is less modern compared to other headsets.
- ❌ Higher price.
- ❌ Limited portability due to its size.
Verdict: Best for users who need a reliable, long-range wireless connection. The multiple wearing styles are a plus.
4. Logitech Zone Vibe 100
The Logitech Zone Vibe 100 is an affordable, lightweight headset. It’s designed for comfort during long work shifts. It provides clear audio for calls and music.
Pros:
- ✅ Very affordable.
- ✅ Lightweight and comfortable.
- ✅ Good sound quality for the price.
Cons:
- ❌ Noise cancellation is not as strong as premium models.
- ❌ Build quality is less robust.
- ❌ Shorter battery life compared to higher-end options.
Verdict: A solid choice for budget-conscious buyers. It provides good basic features for call center use.
5. EPOS ADAPT 260
The EPOS ADAPT 260 is a versatile headset. It offers good audio quality and easy portability. It’s suitable for both office and remote work.
Pros:
- ✅ Portable and easy to carry.
- ✅ Good sound quality for calls and media.
- ✅ Comfortable earcups.
Cons:
- ❌ Noise cancellation could be better.
- ❌ Not as stylish as some competitors.
- ❌ Mic boom can feel a little flimsy.
Verdict: Great for users who need a reliable headset for both office and on-the-go use. It balances portability and performance well.
Buying Guide
Choosing the right call center headset can feel overwhelming. Here are some key factors to consider before buying.
Noise Cancellation: Look for headsets with active or passive noise cancellation. ANC uses microphones to cancel out external sounds. Passive noise cancellation relies on the earcups’ physical design to block noise.
Comfort: You’ll wear the headset for hours. Make sure it fits well and doesn’t cause pressure points. Consider the weight, padding, and adjustability.
Microphone Quality: Clear voice transmission is essential. Test the microphone in different environments to ensure it minimizes background noise.
Connectivity: Decide if you need a wired or wireless headset. Wireless headsets offer more freedom. Wired headsets generally provide a more stable connection.
Durability: Call center environments can be tough on equipment. Choose a headset made from durable materials. Check reviews for long-term reliability.
Battery Life (for Wireless): Make sure the headset has enough battery life to last through your shift. Quick charging features can also be very useful.
Price: Headsets range from budget-friendly to high-end. Determine your budget and prioritize features that are most important to you.
Wearing Style: Consider over-ear, on-ear, or in-ear designs. Over-ear provides the best noise isolation. On-ear is lighter. In-ear is most compact.
FAQs
What is the difference between active and passive noise cancellation?
Active noise cancellation (ANC) uses microphones to analyze and cancel out ambient noise. Passive noise cancellation uses physical barriers to block sound.
How long should a call center headset last?
A good quality call center headset should last at least one to two years with regular use. Durability depends on the build quality and how well you care for it.
Is a wireless or wired headset better for call centers?
It depends on your needs. Wireless headsets offer more mobility. Wired headsets provide a more stable connection and don’t require charging.
Can I use a gaming headset for call center work?
While you can, gaming headsets aren’t always optimized for clear voice transmission. Dedicated call center headsets usually have better noise cancellation and microphone quality.
How important is microphone placement?
Very important. Position the microphone close to your mouth. This ensures clear voice pickup and minimizes background noise.
Conclusion
Finding the perfect call center headset improves your work life. It can boost productivity. My top picks include something for every need and budget. Consider your specific requirements. Think about noise cancellation, comfort, and connectivity. A good headset is an investment in your job satisfaction. It also helps your customers hear you clearly.
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